Question 1

What is KIDDOS Toys Club?

Accepted Answer

KIDDOS is a premium toy rental subscription for children aged 0-6 in Dubai, Abu Dhabi, Sharjah & Ajman. Our AI recommends age-appropriate toys from 36 premium brands — or you can browse and choose your own. Play, learn, swap — repeat.

Question 2

How does it work?

Accepted Answer

Choose your plan (3 to 9 toys per month), tell us about your children, and subscribe. Our AI picks toys matched to your child's age and interests — or browse the catalog and choose yourself. Play for a month, then swap for a fresh set. Free delivery and pickup included.

Question 3

What ages do you serve?

Accepted Answer

We serve children from newborn (0 months) to 6 years old. Our AI is trained on years of data to recommend developmentally appropriate toys for each age range.

Question 4

How much does it cost?

Accepted Answer

Plans start at AED 100/month for 3 toys. Add extra toys for AED 20 each (up to 9 toys). Save with prepaid plans: 6 months gets you 1 free month, 12 months gets you 2 free months plus a freeze month.

Question 5

Can I change my plan later?

Accepted Answer

Yes! You can upgrade or downgrade your toy count at any time. Changes take effect on your next billing cycle. Manage this directly in your portal, or email us at hello@kiddostoysclub.com.

Question 6

Can I cancel anytime?

Accepted Answer

Monthly subscribers can cancel anytime — no lock-in, no penalties. If you're thinking about cancelling, you'll also be offered the option to pause instead (up to 60 days). Prepaid plans (6 or 12 months) run for their full term but can be frozen if needed.

Question 7

Can I pause my subscription?

Accepted Answer

Monthly subscribers can pause for up to 60 days. During the pause, billing stops and your toys are returned at the end of your current billing period. Your toy preferences, AI recommendations, and current pricing are all preserved. You can resume anytime with one tap. If you don't resume within 60 days, your subscription is automatically cancelled. You can pause up to 2 times per year.

Question 8

What is a freeze month?

Accepted Answer

A freeze month lets you skip one exchange while keeping your current toys — your subscription extends by a month. 12-month subscribers get 1 free freeze month. 6-month subscribers can purchase a freeze at 50% of their monthly rate (e.g. AED 50 for 3 toys, AED 80 for 6 toys). Monthly subscribers can pause instead.

Question 9

Can I get a refund?

Accepted Answer

Refunds on 6 and 12-month prepaid plans are available if you are leaving the UAE — we'll need your UAE visa cancellation document. Monthly plans can be cancelled anytime with no refund for the current month. For all plans, your toys stay until the end of your paid period.

Question 10

When does my billing cycle start?

Accepted Answer

Your billing cycle starts when you schedule your first delivery, not on your signup date. This ensures you get the full value of your subscription from day one.

Question 11

Can I transfer my subscription?

Accepted Answer

Yes! If you can't continue, you can transfer your remaining months to a friend or family member. Contact us at hello@kiddostoysclub.com to arrange a transfer. Available on 6-month and 12-month prepaid plans.

Question 12

What brands do you carry?

Accepted Answer

We carry 36 premium brands including Grimm's, Hape, PlanToys, Janod, Wobbel, Le Toy Van, Magna-Tiles, and many more. All eco-friendly and built to last.

Question 13

How do you choose toys for my child?

Accepted Answer

Our AI is trained on years of experience and matches toys to your child's age, interests, and developmental stage. You can let the AI recommend a selection and approve or adjust it, or browse our full catalog and pick toys yourself. We focus on open-ended, Montessori-aligned play that builds creativity, fine motor skills, and problem-solving.

Question 14

What if a toy breaks?

Accepted Answer

Normal wear and tear is completely fine — kids are kids! We only charge for significant damage or missing pieces. Our toys are built tough by premium brands, so breakage is rare.

Question 15

Can I request specific toys?

Accepted Answer

Absolutely! You have two options: let our AI recommend toys and then approve, swap, or adjust the selection before it ships — or browse the full catalog and choose exactly what you want. You can also add preferences and toys to avoid in your profile.

Question 16

What are large toys and is there a limit?

Accepted Answer

Some toys in our catalog are marked as 'Large' — these are bigger items like play kitchens, Wobbel boards, balance bikes, train tables, and activity walkers. To keep deliveries manageable and ensure variety, we limit the number of large toys per exchange based on your plan: 1 large toy for 3–4 toy plans, 2 for 5–7 toy plans, and 3 for 8–9 toy plans. You can see the 'Large' badge on qualifying toys in the catalog.

Question 17

How does delivery work?

Accepted Answer

We deliver across Dubai, Abu Dhabi, Sharjah & Ajman for free. Deliveries happen between 8am and 6pm. Our driver brings fresh toys and picks up the previous set in one visit. You'll get your exact 2-hour delivery window the day before.

Question 18

What areas do you deliver to?

Accepted Answer

We deliver across Dubai, Abu Dhabi, Sharjah & Ajman. Areas include Marina, JBR, Downtown, Arabian Ranches, JLT, Business Bay, Yas Island, Khalifa City, Sharjah, Ajman, and many more.

Question 19

How often can I swap?

Accepted Answer

You get 1 free exchange per month — it resets on your subscription anchor day and doesn't carry over. You can also purchase extra exchange credits, valid for 1 month from purchase. If you have no credits left, extra exchanges cost a flat fee based on your plan: AED 50 for 3 toys up to AED 110 for 9 toys. You can schedule an exchange anytime from the portal.

Question 20

How do you clean the toys?

Accepted Answer

Every toy goes through our hospital-grade 5-step disinfection process. We use non-toxic, child-safe cleaning agents. Each toy is inspected, sanitized, and packaged in a clean environment before delivery.

Question 21

Is my data safe?

Accepted Answer

Absolutely. We use Stripe for payment processing (PCI DSS Level 1 compliant) and never store your card details. Your personal information is encrypted and never shared with third parties.

Question 22

Can I gift a KIDDOS membership?

Accepted Answer

Yes! Visit our Gift a Membership page to purchase a gift. You can choose a specific plan (number of toys and months) or set a gift amount and let the receiver pick their own plan. It's a one-time payment with no recurring charges.

Question 23

How does the receiver activate a gift membership?

Accepted Answer

After you purchase, you'll receive a shareable link and digital gift card by email. Share it with the recipient — they click the link, sign up with their details, and start choosing toys immediately.

Question 24

Can I gift to someone who's already a subscriber?

Accepted Answer

Yes! If the recipient is an existing KIDDOS subscriber, the gift value is applied as credit to their account. It automatically covers their upcoming renewals until the credit is used up.

Question 25

What if the gift isn't redeemed?

Accepted Answer

Gift vouchers are valid for 12 months from purchase. We'll send you a reminder 7 days before expiry. Unredeemed vouchers cannot be refunded or extended.

Question 26

Does the gift receiver need a credit card?

Accepted Answer

Yes — new members need a card on file as protection in case toys are lost or damaged. They won't be charged during the gift membership period. When the gift ends, they can choose to continue with a paid subscription or return the toys.

Question 27

Do you have a brand ambassador program?

Accepted Answer

Yes! If you're an active Instagram parent with a genuine audience, we'd love to hear from you. Brand Ambassadors receive a free premium toy subscription, a unique referral link (your followers get 50% off their first month), and can earn commission on every signup. Apply at kiddostoysclub.com/become-ambassador.

Question 28

What are the requirements for brand ambassadors?

Accepted Answer

We ask for at least 1 Instagram post per month featuring KIDDOS toys, at least 2 Instagram stories, and at least one piece of content must be an unboxing. We also expect ambassadors to actively engage with our KIDDOS posts — liking, commenting, and sharing to help boost our community.

Frequently Asked Questions

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