Question 1

What is KIDDOS Toys Club?

Accepted Answer

KIDDOS is a premium toy rental subscription for children aged 0-6 in Dubai, Abu Dhabi, Sharjah & Ajman. We match age-appropriate toys from 36 premium brands to your child — or you can browse and choose your own. Play, learn, swap — repeat.

Question 2

How does it work?

Accepted Answer

Choose your plan (3 to 9 toys per month), tell us about your children, and subscribe. We pick toys matched to your child's age and interests — or browse the catalog and choose yourself. Play for a month, then swap for a fresh set. Free delivery and pickup included.

Question 3

What ages do you serve?

Accepted Answer

We serve children from newborn (0 months) to 6 years old. We match developmentally appropriate toys to each age range based on years of experience.

Question 4

How much does it cost?

Accepted Answer

Plans start at AED 100/month for 3 toys. Add extra toys for AED 20 each (up to 9 toys). Save with prepaid plans: 6 months gets you 1 free month, 12 months gets you 2 free months plus a freeze month.

Question 5

Can I change my plan later?

Accepted Answer

Yes! You can upgrade or downgrade your toy count at any time. Changes take effect on your next billing cycle. Manage this directly in your portal, or email us at hello@kiddostoysclub.com.

Question 6

Can I cancel anytime?

Accepted Answer

Monthly subscribers can cancel anytime — no lock-in, no penalties. If you're thinking about cancelling, you'll also be offered the option to pause instead (up to 60 days). Prepaid plans (6 or 12 months) run for their full term but can be frozen if needed.

Question 7

Can I pause my subscription?

Accepted Answer

Monthly subscribers can pause for up to 60 days. During the pause, billing stops and your toys are returned at the end of your current billing period. Your toy preferences, Smart Picks, and current pricing are all preserved. You can resume anytime with one tap. If you don't resume within 60 days, your subscription is automatically cancelled. You can pause up to 2 times per year.

Question 8

What is a freeze month?

Accepted Answer

A freeze month lets you skip one exchange while keeping your current toys — your subscription extends by a month. 12-month subscribers get 1 free freeze month. 6-month subscribers can purchase a freeze at 50% of their monthly rate (e.g. AED 50 for 3 toys, AED 80 for 6 toys). Monthly subscribers can pause instead.

Question 9

Can I get a refund?

Accepted Answer

Refunds on 6 and 12-month prepaid plans are available if you are leaving the UAE — we'll need your UAE visa cancellation document. Monthly plans can be cancelled anytime with no refund for the current month. For all plans, your toys stay until the end of your paid period.

Question 10

When does my billing cycle start?

Accepted Answer

Your billing cycle starts when you schedule your first delivery, not on your signup date. This ensures you get the full value of your subscription from day one.

Question 11

Can I transfer my subscription?

Accepted Answer

Yes! If you can't continue, you can transfer your remaining months to a friend or family member. Contact us at hello@kiddostoysclub.com to arrange a transfer. Available on 6-month and 12-month prepaid plans.

Question 12

Can multiple children share one subscription?

Accepted Answer

Absolutely! Add all your children to your profile. During an exchange, toys are allocated across your children — you can adjust the split however you like. The total number of toys is based on your plan, not per child.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Stripe, including Visa, Mastercard, and American Express.

Question 14

What brands do you carry?

Accepted Answer

We carry 36 premium brands including Grimm's, Hape, PlanToys, Janod, Wobbel, Le Toy Van, Magna-Tiles, and many more. All eco-friendly and built to last.

Question 15

How do you choose toys for my child?

Accepted Answer

We match toys to your child's age, interests, and developmental stage based on years of experience. Use Smart Picks to get a curated selection you can approve or adjust, or browse our full catalog and pick toys yourself. We focus on open-ended, Montessori-aligned play that builds creativity, fine motor skills, and problem-solving.

Question 16

What if a toy breaks?

Accepted Answer

Normal wear and tear is completely fine — kids are kids! We only charge for significant damage or missing pieces. Our toys are built tough by premium brands, so breakage is rare.

Question 17

Can I request specific toys?

Accepted Answer

Absolutely! You have two options: use Smart Picks to get a selection you can approve, swap, or adjust before it ships — or browse the full catalog and choose exactly what you want. You can also add preferences and toys to avoid in your profile.

Question 18

What are large toys and is there a limit?

Accepted Answer

Some toys in our catalog are marked as 'Large' — these are bigger items like play kitchens, Wobbel boards, balance bikes, train tables, and activity walkers. To keep deliveries manageable and ensure variety, we limit the number of large toys per exchange based on your plan: 1 large toy for 3–4 toy plans, 2 for 5–7 toy plans, and 3 for 8–9 toy plans. You can see the 'Large' badge on qualifying toys in the catalog.

Question 19

Can I buy a toy instead of returning it?

Accepted Answer

Yes! During an exchange, you can buy any toy you currently have at 25% off the retail price. Just toggle 'Buy' on the toys you want to keep — you'll pay via Stripe checkout and the toy is yours permanently.

Question 20

What if a toy has missing or lost parts?

Accepted Answer

Report it using the 'Report Issue' button on your dashboard. If you self-report, you'll receive a 50% discount on replacement part costs. If our warehouse discovers missing parts after return, the full replacement cost applies. You have 48 hours to respond before any charge is processed. Found the missing piece later? Use the 'I Found It' button anytime — we'll waive or refund the charge.

Question 21

How does delivery work?

Accepted Answer

We deliver across Dubai, Abu Dhabi, Sharjah & Ajman for free. Deliveries happen between 8am and 6pm. Our driver brings fresh toys and picks up the previous set in one visit. You'll get your exact 2-hour delivery window the day before.

Question 22

What areas do you deliver to?

Accepted Answer

We deliver across Dubai, Abu Dhabi, Sharjah & Ajman. Areas include Marina, JBR, Downtown, Arabian Ranches, JLT, Business Bay, Yas Island, Khalifa City, Sharjah, Ajman, and many more.

Question 23

How often can I swap?

Accepted Answer

You get 1 free exchange per month — it resets on your subscription anchor day and doesn't carry over. You can also purchase extra exchange credits, valid for 1 month from purchase. If you have no credits left, extra exchanges cost a flat fee based on your plan: AED 50 for 3 toys up to AED 110 for 9 toys. You can schedule an exchange anytime from the portal.

Question 24

Can I track my delivery?

Accepted Answer

Yes! You'll receive a tracking link when your delivery is confirmed. On delivery day, the page updates live with your driver's progress and sends you a notification when they're about 30 minutes away.

Question 25

What if I'm not home during delivery?

Accepted Answer

No problem. You can set a safe delivery location in your profile — like your door, reception, security desk, or a neighbour. You can also add specific instructions for your driver. If plans change, use the tracking link in your confirmation email to reschedule to another date.

Question 26

How are the toys cleaned between families?

Accepted Answer

Every toy goes through our thorough hospital-grade cleaning process: inspection and piece counting, deep cleaning with non-toxic child-safe agents, a final quality check, and individual cotton-bag packaging. We clean over 5,000 toys per month — your child's health is our top priority.

Question 27

Is my data safe?

Accepted Answer

Absolutely. We use Stripe for payment processing (PCI DSS Level 1 compliant) and never store your card details. Your personal information is encrypted and never shared with third parties.

Question 28

Can I gift a KIDDOS membership?

Accepted Answer

Yes! Visit our Gift a Membership page to purchase a gift. You can choose a specific plan (number of toys and months) or set a gift amount and let the receiver pick their own plan. It's a one-time payment with no recurring charges.

Question 29

How does the receiver activate a gift membership?

Accepted Answer

After you purchase, you'll receive a shareable link and digital gift card by email. Share it with the recipient — they click the link, sign up with their details, and start choosing toys immediately.

Question 30

Can I gift to someone who's already a subscriber?

Accepted Answer

Yes! If the recipient is an existing KIDDOS subscriber, the gift value is applied as credit to their account. It automatically covers their upcoming renewals until the credit is used up.

Question 31

What if the gift isn't redeemed?

Accepted Answer

Gift vouchers are valid for 12 months from purchase. We'll send you a reminder 7 days before expiry. Unredeemed vouchers cannot be refunded or extended.

Question 32

Does the gift receiver need a credit card?

Accepted Answer

Yes — new members need a card on file as protection in case toys are lost or damaged. They won't be charged during the gift membership period. When the gift ends, they can choose to continue with a paid subscription or return the toys.

Question 33

Do you have a brand ambassador program?

Accepted Answer

Yes! If you're an active Instagram parent with a genuine audience, we'd love to hear from you. Brand Ambassadors receive a free premium toy subscription, a unique referral link (your followers get 50% off their first month), and can earn commission on every signup. Apply at kiddostoysclub.com/become-ambassador.

Question 34

What are the requirements for brand ambassadors?

Accepted Answer

We ask for at least 1 Instagram post per month featuring KIDDOS toys, at least 2 Instagram stories, and at least one piece of content must be an unboxing. We also expect ambassadors to actively engage with our KIDDOS posts — liking, commenting, and sharing to help boost our community.

Frequently Asked Questions

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